Hospital Felino Madrid

TLDR; My cat was treated by Valentina Aybar. After multiple cancelled tests within 3 hours, followed by a prescription written in an impossible format and needed to be renewed twice, they refused to treat my cat. After settling the prescription, they asked if we'd like to bring the cat to see if we need extra eye drops. We reconfirmed thrice that it was optional. Few days later, my cat was excessively licking his sides, after delaying till end of Friday, the clinic refused to treat him, claiming we "refused" the visit they had told us was optional (on Monday), and blocked him from any future appointments. Because of this negligence and abandonment, his condition worsened over the weekend. Half of his face is paralyzed, and he is now blind in one eye. While I don't necessary blame this outcome on them, I cannot emphasize more how this vet values ego over the animal's health, failed to communicate, and violating the laws in sending a patient away during treatment. The full story This review is about my cat Tofu’s treatment at this clinic by Dr. Valentina in August 2025. I want to share the exact facts, because what happened shows serious negligence and irresponsibility. • Aug 19: My cat's left pupil was dilated. Made an appointment instantly. Ordered urine test, blood test, and toxicology test were performed. We were told to wait for results. • Aug 22 (morning): The clinic called us to schedule an echo for Aug 25. Appointment confirmed for Monday afternoon at 12:54. • Aug 22 (early afternoon): The clinic called again, cancelled the echo, and told us to do an MRI at a neurology hospital for pets instead. That appointment was made, and the original appointment was cancelled at 13:56. *NOTE: How she asked us to make several appointments on a whim, when the test result would be ready really soon anyway? money aside (700 eur for the MRI), my cat suffers! • Aug 22 (16:00): They called again to cancel the neurology referral because toxicology results arrived — Tofu has oxytocin gondi, a parasite that affects the neurology. I rushed to pick up the prescription. The nurses assured me this was straightforward and the pills and good cleaning will fix him. She also asked me to bring him again on Monday, for eye drops, confirmed was optional when asked, depending on his progress. • Medication: Clindabactin, 56 pills, (Does not exist). After 3 pharmacies, I finally found the only 10-pill box 5 km away and started treatment immediately. I cannot get more due to the error in prescription. • Aug 25: The clinic refused at first, until a pharmacist pressed them on the phone. They issued 5 extra codes and asked us to collect the corrected form. My husband went in (I was out of town), finalized paperwork, and re-confirmed it was not necessary to bring Tofu that afternoon, since he was taking the medicine. Staff agreed. • Aug 28 (night): Tofu suddenly worsened — licking himself excessively, completely wet, tongue sticking out. • Aug 29 (noon): My husband called the clinic urgently. They answered but said they were busy, and would email later. • Aug 29 (16:00): After another call, the clinic stated they would no longer treat Tofu, because we had "refused" the Aug 25 visit — even though it had been clearly presented to us as optional. They also blocked him from future appointments. Because this happened on a Friday, no other vets were open. Tofu’s condition deteriorated severely over the weekend without care. On Monday, we went to a new vet, who found his left eye is now blind, his left eye is paralyzed. This sequence shows negligence and irresponsibility on multiple levels: • Disregard of pet-owner's wishes • Unprofessional prescription errors and test recommendations • Poor and inconsistent communication • Abandonment of an animal in clear medical distress mid-treatment, despite their professional duty and oath to relieve suffering. Dr. Valentina failed to uphold even the most basic responsibilities of a veterinarian. I strongly caution other pet owners before trusting this clinic with their animals.

Vine aquí porque mi gata tenía un conjunto de síntomas preocupantes, y además una historia de resultados discrepantes en relación al virus de la leucemia felina. Por estos resultados discrepantes (test rapidos positivos, PCRs negativas, ELISAs de laboratorio tanto positivos como negativos), aún no estaba 100% confirmado el diagnostico de leucemia, ni mucho menos la fase de infección. Personalmente yo estaba bastante preocupada por mi gata, y a pesar de que esto era obvio, el trato fue bastante insensible e impersonal. Me sentí ridiculizada por el hecho de querer entender los tests y por no querer cerrarme al diagnostico de leucemia, ya que se dirigieron a mi de forma bastante brusca para decirme que "dejara de darle vueltas a las PCRs y me centrara en mi gata". Si tuvieran un poco más de sensibilidad podrían haber visto que lo que estaba era en shock porque me estaban asegurando que mi gata tenía una infección mortal, y ya en fase avanzada. Salí de esta clínica tremendamente preocupada por mi gata y por el pronóstico de esta enfermedad, y seguí yendo a su clínica habitual (a la cual no fui ese día porque consideré esto una urgencia y este sitio está un poco lejos, lo cual ahora veo que fue un error). Hoy me han confirmado que mi gata era un falso positivo para FeLV, lo cual nunca habría sabido de seguir viniendo a esta clínica porque claramente las pruebas de laboratorio no tenían ninguna importancia para ellos, y lo cual también confirma que tenía razón en querer "preocuparme por las PCRs", a pesar de que me hicieran sentir como una loca que solo queria negar la enfermedad de su gata. Como resumen, necesitan trabajar mucho en el trato personal, y en escuchar a la gente (a excepción de una de las chicas jóvenes que había era bastante amable y atenta)

Tenemos 4 gatas y es nuestro hospital veterinario desde hace unos 2 años y medio. No me planteo cambiar porque son expertos en felinos y muy muy profesionales. Mis hijas adoptivas gatunas están en las mejores manos. Tanto los veterinarios como el personal auxiliar se preocupan mucho por el bienestar de mis hijas y las tratan con mucho cuidado y amor. Hay un seguimiento muy exhaustivo de cada una de ellas y sus problemas de salud. Os recomiendo que llevéis allí a vuestros felinos con toda seguridad y tranquilidad. Les agradezco y agradeceré siempre la preocupación y estudio q hacen de cada una de mis hijas felinas. ❤️❤️❤️❤️

Llegué a Hospital Felino por recomendación de AGAR y no puedo estar más agradecida a Bea, Tamara, Chiara, Valentina y Juanjo que llevan 1 año tratando a Negri. Desde el principio me escucharon sin enjuiciarme; cuando no puedo afrontar el coste económico de todas las pruebas diagnósticas juntas me ayudan a priorizar para irlas haciendo poco a poco. En la primera consulta ya acotaron el problema. Tras descartar linfoma, el diagnóstico ha sido IBD y también han hecho extracción dental. Ha subido de 2,7 a 3,7kg, ya no tiene la lengua fuera, come sin dolor, han desparecido casi por completo los vómitos y la tos... Negri viene de ser una gata feral de colonia y su manejo en consulta no es fácil, pero el equipo lo hace con muchísimo cuidado, minimizando el estrés y sin sedación (salvo en quirófano). El hecho de que allí mismo tengan laboratorio, quirófano, ecógrafo, etc. hace que el procedimiento sea ágil y reduce las veces que hay que ir con la gata a consulta. Me envían informe detallado después de cada consulta y hacen seguimiento periódico de pautas de alimentación y medicación para ayudarme con el manejo en casa; así minimizamos los desplazamientos a consulta. Destaco especialmente su acompañamiento cercano, su profesionalidad, su disponibilidad, rigor, cuidado y amabilidad. ¡Gracias y ronroneos!

DON'T BRING YOU PET HERE! The people here are not here to help your pet! Valentina is a danger to your pet My cat had some issues and we brought him here 2 years ago. Immediately Valentina wanted to do some tests and when my partner simply asked what and why, Valentina refused to help, nor explain. After we sorted that out, we had multiple run ins like this. She refuses to explain and requires you to listen or she will tell you to look for another vet. Recently, we were in the middle of a treatment, they issued the wrong recipe for medication, and when I went to pick up the recipe and was asking if the check up was really necessary, the assistant told me it's ok to not go to the check up. Afterwards, without telling us, apparently Valentina told everyone at the clinic to stop helping us, because we didn't go to the optional check up. I found out when there was an issue with my cat again and I called, and everyone refused to talk to me. I got an email later saying she needed more test (which we were unaware of) and blatantly told us to just go away, also on the phone. Even when I explained that there was apparently a miscommunication, they refused to answer. Her assistants and herself never mentioned the tests and now they blame us. All her assistants cower away as well. The girl that spoke English never mentioned the tests to us, but when we called, they all say they mentioned it. If I needed to do tests, why would I refuse? I was ready to take him to do an MRI, you think I wouldn't do an echo to save the life of my cat? First of all, there was a miscommunication on THEIR side, and even then, treatment is a decision, and it's also to be done with consent of the pet owner. You cannot just do treatment, without explaining, which is what her arrogance doesn't understand. This happened multiple times over the 2 years. In short, Valentina is a terrible person, who puts her own arrogance above the lives of your pets and does as many tests as possible, to stress your pets out and all for money. I'm sure she will respond that we are wrong, and she explained everything (which she didn't). I challenge you, put screenshots of the tests you asked us to do and why, because I have emails of you just sending us away, not a single one of you being a human being and explaining the tests you do.

Son un poco inútiles y me alegro, dieron por muerta a mi gata con leucemia y tras llevarla a otro centro no solo confirmaron que no había leucemia, sino que la gata estaba sana. Me llevé una alegría pero no gracias a ellos

Muy buenos profesionales. Mi gatita tuvo un problema con sus dientes y fue necesario quitarle varios. En todo momento me informaron adecuadamente de todo el proceso. El seguimiento realizado post operación fue excelente. Mi gata está recuperada y con la boca sana. Además cuentan con laboratorio con lo que no hay que esperar el resultado de los análisis. Seriedad y profesionalidad, que es lo que busco cuando se trata de temas relacionados con la salud.